Spotted something that needs fixing — a broken monitor, a safety concern, or a messy kitchen? deskbird Ticketing lets you report it in seconds, right from the app or by scanning a QR code sticker. Your report goes straight to the right team, and you can track its progress the whole way through.
1. How to submit a ticket
You can report an issue in three ways:
- From the app — click Tickets in the sidebar, then + Create ticket. Add the location, fill in a few details about the issue, and review your report before submitting.
- From the interactive floor plan (web only) — click the desk, meeting room, or area you're reporting on, select the tool icon (🛠️), and choose Create a ticket. The location fills in automatically.
- By scanning a QR code (mobile) — scan the Ticketing sticker near the issue with your phone camera. The deskbird app opens with the location already filled in — just add the details and submit.
💡 Once submitted, a ticket's details can't be changed, so double-check everything before you hit submit.
2. Tracking your ticket
Once submitted, a ticket moves through a clear set of statuses: Open → In Progress → Done (or Cancelled).
You'll get an email at each step:
- A confirmation right after you submit.
- An update whenever the status changes.
- A notification if someone on the team adds a comment — with a link to reply directly from your inbox.
To check on a ticket anytime, click Tickets in the sidebar to open your requests dashboard, where you can see the status of everything you've submitted.
3. FAQs
Yes. A deskbird account is required to submit tickets — both in the app and via QR code. This links every ticket to you so you can track its progress and get updates.
No, ticket details can't be changed after submission. If you need to add more information, you can leave a comment on the ticket instead.
No, that option is only available on the web. On mobile, use the standard + Create ticket flow in the app or scan a Ticketing QR code instead.
Some categories are limited to specific areas by your workplace admin. If a category doesn't appear, try selecting the exact desk, room, or area you're reporting on first — or check with your admin if you still can't find the right one.