Manager relations in deskbird ensure approval workflows for hybrid policies function seamlessly. They enable manager-based validations for bookings, hybrid work plans, and policy approvals.
1. What is a Manager Relation?
A Manager Relation in deskbird is a 1-to-1 link between a user and their manager. It functions independently of groups and ensures that approvals (e.g., for policy confirmation) are routed to the correct manager.
Example: If three groups are assigned to a policy and a user has a manager relation set, the approval request will be sent directly to the assigned manager—regardless of the group.
2. Ways to set up Manager Relations
SCIM (Azure or Okta)
- Azure: Manager relations are synced via SCIM v2 only (not supported in SCIM v1).
- See: SCIM 2.0 setup guide for Entra ID
-
Okta: Requires a custom attribute (e.g.,
manager) to be created and mapped in SCIM configuration. Add custom attributes
HRIS Integration
- Enable “Organization Sync” in Admin > Integrations.
- Manager relationships defined in the HRIS will sync automatically.
Manual Setup
- Go to Admin > Users
- Click on a user, switch to Manager relations
- Select a manager from the dropdown
3. FAQs
Go to Admin > Users and click on any profile. Click the "Manager Relations" tab to start editing.
With manager relations: Approval requests are routed to the manager, and managers can manage team schedules via Team View.
Without manager relations: Manager validation will not apply. Policies requiring manager approval won't work unless one is set. deskbird will prompt users to define one in the future.
No. Manager relations work independently of group assignments.
- Policies can be assigned to individuals or groups.
- If a user belongs to multiple groups under one policy, no warning appears.
- If they’re assigned multiple policies, deskbird will show a conflict warning.