FAQs
When setting up the integration initially, we sync all future absences to deskbird, as long as they already exist and are approved in your HR system.
The synchronization frequency varies depending on the HRIS. Absences can be synced as often as every 15 minutes or up to every 24 hours, and new users every 1 to 24 hours. The interval cannot be adjusted, but Support can tell you the exact interval for your HRIS.
No, it is not possible to select specific absence types. All approved time-off periods from your HR system are synced and displayed under the default “Absent” status in deskbird.
No, only approved absences are synced to deskbird.
Half-day absences are displayed as a full-day “Absent” status in deskbird.
Users are synced once they have an active profile in the HRIS. This usually means the employee has officially started and their account is fully active. Users in any other status are not synced.
If you need to create the user in deskbird beforehand, you can do so manually. As long as the same email address is used, both accounts will automatically be connected once the user becomes active in the HRIS.
This depends on your HRIS. If your HR system allows you to limit the sync scope, you may be able to control which users are synced.
If such filtering is not supported, all active employee profiles in the HRIS will be synced automatically with deskbird.
No. The HRIS is considered the single source of truth for time-off periods. For this reason, the synchronization is intentionally one-way: from the HRIS to deskbird.
The “Absent” status will remain available in deskbird (without the HRIS logo), and users will be able to change their status manually again.
Please reach out to us so we can check whether your HR system is supported and can be activated.