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deskbird Microsoft Teams (App)

  • Updated

Did you know we have an MS Teams application?

It makes workspace booking as easy and intuitive as it gets! The installation takes around 10 minutes and the app will get all the updates available on the web and on mobile. 

1. Install the App from the Microsoft Teams Store

You can now install the deskbird app directly from the Microsoft Teams Store, simplifying the process significantly.

For Individual Users:

  • Open Microsoft Teams and click on the Apps icon on the left sidebar.
  • Search for "deskbird" in the search bar.
  • Select the deskbird app from the results.
  • Click on Add to install the app to your Teams environment.
  • Optional: Right-click on the deskbird icon in the sidebar and select Pin to keep it permanently visible.

For Administrators:

  • Ensure the app is allowed:
    • Go to the Microsoft Teams admin center (admin.teams.microsoft.com).
    • Navigate to Teams apps > Manage apps.
    • Search for deskbird and make sure the app is Allowed under Status

2. How to roll it out for your Users

Once the deskbird app is available, it should be directly accessible to all users in the MS Teams App Store. Users can search for it or find it in the Built for Your Org category and install it themselves.

To proactively install the app for your users, follow these steps:

  • In the Teams admin center, head to Teams apps > Setup policies.
  • Enter the Global (org-wide default) policy or create a new custom policy.
  • Under Installed apps, click on Add apps.
  • Search for deskbird and add it to the list.
  • Save your changes.

3. Make it even more accessible & visible to all 

You can go one step further and pin the app on the MS Teams side menu for all users. This ensures maximum visibility of deskbird among your employees:

  • In the Teams admin center, go to Teams apps > Setup policies.
  • Enter the Global (org-wide default) policy or your custom policy.
  • Under Pinned apps, click on Add apps.
  • Search for deskbird and add it to the list.
  • Use the Move up and Move down options to position deskbird where you want it in the side menu.
  • Save your changes.

đź’ˇ It may take some time (usually up to 24 hours) for the changes to take effect for all users.

4. FAQ

It is possible that your MS Teams environment currently does not support SAML as a login method. Instead, it only allows Microsoft Single Sign-On (SSO) via Microsoft Entra ID (formerly Azure AD).

 
To resolve this issue, you can make the necessary changes to your Okta settings:
  • Open the admin page of Okta and select the "API" page under "Security".
  • Select "Trusted Origins" and then add the following "Origins". 
  • Origin name: “deskbird Web” ; Origin URL: ”https://web.deskbird.app”
  • Origin name: “deskbird com” ; Origin URL: “https://app.deskbird.com”
  • Origin name: “MS Teams” ; Origin URL: ”https://teams.microsoft.com”
  • Check all boxes when adding the respective trusted origins (see screenshot below):

image.png

To find out more about the deskbird platforms, click here.

If you need support in the setup, contact us at support@deskbird.com and our team will be happy to help!

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