If you see a feature that is greyed out, locked, or shows a message like "upgrade required," it means the feature is not currently available to you. There are two distinct reasons this can happen, and different steps to take for each.
1. Why a feature may be unavailable
There are two separate reasons a feature may appear greyed out or inaccessible:
- Your company's plan does not include this feature. deskbird offers different subscription tiers, and some features are only available on higher-tier plans. If a feature shows an "upgrade required" badge or is locked with a plan indicator, it is not included in your organisation's current subscription.
- Your role or permissions do not allow access to this feature. Even if your company's plan includes a feature, your admin may have restricted access to certain roles or user groups. For example, some booking types or scheduling options may only be available to specific teams or office locations.
2. What to do
Depending on which reason applies, here is what you can do:
- If it appears to be a permissions issue — contact your deskbird admin (typically someone in your IT, HR, or facilities team). They can check whether your account has the correct permissions or group membership to access the feature, and enable it for you if appropriate.
- If it appears to be a plan limitation — let your admin know you need access to the feature. They can review your organisation's current plan and decide whether to upgrade. You do not need to contact deskbird support yourself; your admin manages the subscription.
💡 If you are unsure which reason applies, ask your admin first — they can see both your permissions and your company's plan details from the admin panel.