The Company profile page in deskbird is your central place to configure how your organisation appears in the app and how users can access it. From your company name and login logo to authentication methods, registered email domains, and sign-up rules — everything that controls the front door to your deskbird workspace lives here.
1. General settings
Navigate to Admin > Company > Company profile to access these settings.
In the General section you can update two things:
- Company name — The name of your organisation as it appears throughout deskbird. Update this field and click Save to apply the change.
- Company logo — The logo displayed on the deskbird login screen for your users. Upload an image to replace the default deskbird branding with your own. This is particularly useful for a seamless, branded experience when users first sign in.
💡 Click Reset at the top right to discard any unsaved changes, or Save to apply them.
2. Authentication options
The Authentication section controls which login methods are available to your users. You can enable or disable each option independently using the toggles.
- Company email — Users sign in with their work email address and a password.
- Google — Users sign in using their Google account (OAuth SSO).
- Microsoft — Users sign in using their Microsoft account (OAuth SSO).
- SAML — Enables Single Sign-on (SSO) via a SAML identity provider. Configuration requires your Provider ID (enter it in the SAML provider field below the toggles). ⚠️ SAML setup requires assistance — contact your Customer Success Manager to enable and configure this option.
💡 You can enable multiple authentication methods simultaneously. Users will see all active options on the login screen.
3. Domains
The Domains section lists the email domains registered to your company in deskbird (for example, @yourcompany.com). These domains determine whether a user's email address belongs to your organisation — which is essential for controlling self-registration. To add or remove domains, contact your Customer Success Manager, as this cannot be done directly from this screen.
4. Sign-up mode
The Sign-up mode setting (found in the Domains section) controls how new users can join your deskbird workspace. There are two options:
- Sign-up by invite only — New users can only access deskbird if they receive a direct invitation. No one can self-register, even if they have a matching company email domain. Use this mode when user access is managed via SCIM provisioning, an HRIS integration, CSV user upload, or manual invites.
- Sign-up by invite or self-sign up with registered domains (recommended) — In addition to invitations, anyone with an email address matching one of your registered domains can create a deskbird account themselves. This is ideal for open onboarding where you want to minimise admin effort.
⚠️ If you switch to self-sign up mode, make sure your registered domains are up to date.
5. FAQs
No. Registered domains can only be added or removed by your Customer Success Manager. If you need to register a new domain or remove an existing one, please reach out to your CSM directly.
Invite only means that a user must receive an invitation (via manual invite, SCIM, HRIS integration, or CSV upload) before they can access deskbird. Nobody can create an account on their own.
Self-sign up with registered domains allows anyone whose email address matches a registered company domain to create a deskbird account without needing an invitation. This reduces onboarding overhead but requires your domain list to be accurate and up to date.
Yes. You can enable any combination of Company email, Google, Microsoft, and SAML. All active methods will be displayed on the deskbird login screen, and users can choose whichever method applies to them.
SAML (Single Sign-on) configuration requires support from deskbird. To set it up, contact your Customer Success Manager and provide your SAML Provider ID. The toggle will only become functional once SAML has been configured on the deskbird side.
Go to Admin > Company > Company profile. You need admin access to view and edit these settings.