🔔 Heads up: Our login page has a fresh new look!
We've updated the deskbird login page to improve security and streamline the sign-in experience. As part of this change, all available login options (e.g. email/password, Google, Microsoft, SSO) are now visible directly on the login screen.
What does this mean for you? Simply use the same login method you've always used. If you've logged in before on the same device and browser, look for the "Last used" label — it highlights the option you used last time.
⚠️ Choosing a login method that is not configured for your company may result in an error. This doesn't affect your account — just go back and select the correct option.
deskbird offers several ways to log in, from simple email and password credentials to enterprise-grade Single Sign-On (SSO). This article gives you an overview of every available login method so you can quickly find the right one for your organization.
- What's new on the login page
- Login with email and password
- Login with Microsoft
- Login with Google
- SSO with Okta (SAML 2.0)
- SSO with Keycloak (SAML 2.0)
- SSO with custom SAML 2.0
- FAQs
1. What's new on the login page
We've refreshed the deskbird login experience with a new design and improved security. Here's what changed:
New look, same deskbird
The login page has a refreshed, more professional design. A new "Last used" label now appears next to the login method you used previously (on the same device and browser, without clearing cache), making it easier to pick the right option.
SSO at your fingertips
Microsoft and Google SSO options are now shown directly on the landing page. There's no need to type your email address before choosing SSO — just select your provider and sign in.
Improved security
The new flow limits what information is visible before authentication, helping protect company data and reducing the risk of automated discovery attempts. This update is the foundation for a broader authentication upgrade, with more improvements rolling out step by step.
💡 Good to know: The login URL has changed, but old bookmarks will automatically redirect to the new page. The new path is /sign-in/landing.
2. Login with email and password
The simplest way to access deskbird is with your email address and a personal password. This method is available to all users by default and doesn't require any admin configuration.
If you haven't set a password yet, select Forgot password? on the login screen to create one. A reset link will be sent to your email address.
💡 If your company uses SSO, your admin may have disabled password-based login. In that case, use the SSO option configured for your organization instead.
3. Login with Microsoft
Use your corporate Microsoft account to log in to deskbird via Microsoft Entra ID (formerly Azure AD). An IT admin with Global Admin rights must consent to the required permissions to activate the integration.
With the updated login page, the Microsoft option appears directly on the first screen — no need to enter your email address first.
4. Login with Google
Login with Google is available by default — no setup required. If your organization uses Google Workspace, users can log in instantly by selecting the Google option on the login screen.
With the updated login page, the Google option appears directly on the first screen — no need to enter your email address first.
5. SSO with Okta (SAML 2.0)
deskbird integrates with Okta via SAML 2.0 to allow secure authentication through your existing Okta environment. This is ideal for companies using Okta as their identity provider (IdP).
6. SSO with Keycloak (SAML 2.0)
If your company uses Keycloak for identity management, you can configure SSO with deskbird using SAML. This ensures secure access control across systems.
7. SSO with custom SAML 2.0
Already using a different SAML 2.0-compliant identity provider? No problem. deskbird supports custom SAML 2.0 configurations for enterprise-level flexibility — so you can connect virtually any IdP that speaks SAML.
8. FAQs
All login options (Google, Microsoft, email/password, SSO) are now shown on the login screen to keep the experience simple and consistent. This design also helps protect company information by limiting what is visible before authentication.
Your company's login policies are still enforced behind the scenes. If you select an option that isn't enabled for your organization, the login will not continue and you'll see an error message. Simply go back and choose the correct method.
If you've logged in before on the same device and browser (without clearing your browser data), look for the "Last used" label — it highlights the option you used last time.
If you're unsure, check with your IT admin or refer to the instructions your company provided when you first signed up.
Yes. The login URL has changed, but old URLs will automatically redirect to the new login page. Your bookmarks will continue to work without any action needed.
Not yet. The mobile app currently uses the previous login flow. It will be updated as part of the broader authentication migration.
No. Existing SSO configurations continue to work as before. The change only affects how the login screen looks and how the sign-in flow is initiated.