🔔 Heads up: Our login page has a fresh new look!
We've updated the deskbird login page to improve security and streamline the sign-in experience. As part of this change, all available login options (e.g. email/password, Google, Microsoft, SSO) are now visible directly on the login screen — regardless of which methods your company has configured.
Your company's login policies are still enforced behind the scenes. If a user selects an option not enabled for your organization, the login will not proceed and they'll see an error. Advise users to use the method your company uses, or look for the "Last used" label on their login screen.
⚠️ Existing SSO configurations continue to work as before. The change only affects the login screen design and initial sign-in flow.
deskbird offers several ways to log in, from simple email and password credentials to enterprise-grade Single Sign-On (SSO). This article gives you an overview of every available login method so you can choose and configure the right one for your organization.
- What's new on the login page
- Login with email and password
- Login with Microsoft
- Login with Google
- SSO with Okta (SAML 2.0)
- SSO with Keycloak (SAML 2.0)
- SSO with custom SAML 2.0
- FAQs
1. What's new on the login page
We've refreshed the deskbird login experience with a new design and improved security. Here's what changed:
New look, same deskbird
The login page has a refreshed, more professional design. A new "Last used" label now appears next to the login method the user used previously (on the same device and browser, without clearing cache), making it easier for users to pick the right option.
SSO at your fingertips
Microsoft and Google SSO options are now shown directly on the landing page. Users no longer need to type their email address before choosing SSO — they can select their provider immediately.
Improved security
The new flow limits what information is visible before authentication, helping protect company data and reducing the risk of automated discovery attempts. This update is the foundation for a broader authentication upgrade, with more improvements rolling out step by step.
💡 Good to know: The login URL has changed, but old bookmarks will automatically redirect to the new page. The new path is /sign-in/landing.
2. Login with email and password
Email/password login is available to all users by default and requires no admin configuration. Users sign in with their email address and a personal password. If they haven't set a password, they can use Forgot password? on the login screen to create one.
💡 Once SSO or SCIM is configured, consider disabling email/password login to ensure all users authenticate through your identity provider and prevent duplicate accounts. You can manage this under Admin > Company > Company profile.
3. Login with Microsoft
Users can authenticate via Microsoft Entra ID (formerly Azure AD) using their corporate Microsoft account. An IT admin with Global Admin rights must consent to the required permissions to activate the integration.
With the updated login page, the Microsoft option appears directly on the first screen — no need for users to enter their email address first.
4. Login with Google
Login with Google is available by default — no setup required. If your organization uses Google Workspace, users can log in by selecting the Google option on the login screen.
With the updated login page, the Google option appears directly on the first screen — no email entry required first.
5. SSO with Okta (SAML 2.0)
deskbird integrates with Okta via SAML 2.0 to allow secure authentication through your existing Okta environment. This is ideal for companies using Okta as their identity provider (IdP).
6. SSO with Keycloak (SAML 2.0)
If your company uses Keycloak for identity management, you can configure SSO with deskbird using SAML. This ensures secure access control across systems.
7. SSO with custom SAML 2.0
Already using a different SAML 2.0-compliant identity provider? deskbird supports custom SAML 2.0 configurations for enterprise-level flexibility — so you can connect virtually any IdP that speaks SAML.
8. FAQs
All login options (Google, Microsoft, email/password, SSO) are shown on the login screen to keep the experience consistent and to limit what is revealed about your company's configuration before authentication. Your company's login policies are still enforced — if a user selects an option that isn't enabled, the login will not continue and they'll see an error message. Advise users to use only the method your company has configured.
No. The login URL has changed, but old URLs automatically redirect to the new login page. Users' bookmarks will continue to work without any action needed.
Not yet. The mobile app currently uses the previous login flow. It will be updated as part of the broader authentication migration.
No. Existing SSO configurations continue to work as before. The change only affects how the login screen looks and how the sign-in flow is initiated.