deskbird's Catering & Services feature lets you attach requests for drinks, snacks, equipment, or other items to a meeting room booking. Your request is sent to the designated service provider so everything is ready when your meeting starts.
💡 Services must be configured by an admin before they appear on a room. If you don't see a services option, contact your admin.
- Request services during booking
- Request services for an existing booking
- Edit or cancel a service request
- FAQs
1. Request services during booking
When booking a room that has services enabled, a Request services option appears in the booking panel:
- Go to Book > Meeting rooms and select your time slot to open the booking panel.
- Click Request services.
- In the modal that opens, select the service items you need (e.g. Drinks, Snacks, Flipcharts).
- Choose quantities for each item.
- Add any Additional notes for the provider (optional).
- If a cost center field appears, fill it in as required.
- Confirm the booking. Your service request is submitted along with the room reservation.
Bookings with an active service request are shown with a cup icon in the Book > Meeting rooms view. You also receive a confirmation in your booking confirmation.
2. Request services for an existing booking
To add a service request to a booking you have already made:
- Go to Bookings in the main menu.
- Find the booking and click the pencil (edit) icon.
- Click Catering & Services in the edit panel.
- Select your items, quantities, and any notes, then save the changes.
⚠️ Catering & Services are not available for recurring events at this time.
3. Edit or cancel a service request
To change or remove a service request from an existing booking:
- Go to Bookings in the main menu.
- Find the booking and click the pencil (edit) icon.
- Click Catering & Services to open the services panel.
- Update the items and quantities, or remove all items to cancel the request.
- Save your changes.
The service provider receives an updated email notification when you change a request.
4. FAQs
Each service category has a designated provider email address configured by your admin. When you submit a request, an email notification with all the request details (items, quantities, meeting time, and notes) is sent to that address automatically. The provider does not need a deskbird account to receive the notification.
Service categories can have buffer times configured by your admin — these define how far in advance a request must be placed before or after a meeting. If a buffer time is set, you may not be able to add or change a request once that window has passed. Contact your admin or the service provider directly if you need a last-minute change.