Keep your company's billing details up to date without waiting on anyone: admins can manage billing contacts, the billing address, payment methods, and invoices, and check current subscriptions directly in deskbird. For everything else around billing, contracts, and licenses, this article shows you who to contact.
- Manage billing details and subscriptions in deskbird
- Billing and payment questions
- Contract, costs, and licenses
- Terms & Conditions
1. Manage billing details and subscriptions in deskbird
⚠️ Only admins can access and edit these settings.
Billing details
Go to Admin > Company: General settings and scroll to Billing & commercial contacts. There you can manage the following:
| Setting | What you can do | Button |
|---|---|---|
| Billing information | Manage the names and email addresses used for billing and commercial communication. | Manage contacts |
| Billing address | Update your company billing address used for invoices. | Update address |
| Payment methods | Manage the payment methods used for subscription payments. | Update payment methods |
| Invoices | View, download, and track your company invoices. | View invoices |
💡 Changes to the billing address apply to all future invoices and billing documents. Invoices that have already been issued are not updated automatically. If you need a corrected copy, contact our Finance team (see below).
Subscriptions
To see which subscriptions your company currently has, go to Admin > Company: Subscription. The overview lists each deskbird product (Desks, User & Data Management, Rooms, Visitors, and Dock) with:
- Your current plan – e.g., Enterprise or Core functionalities. Products your company hasn't subscribed to show No plan.
- License usage – for Desks, you can see how many licenses are assigned to active users compared to the licenses in your plan.
- Request upgrade – use this button to request a higher plan or add a product.
To compare plans, follow the link to the deskbird website at the bottom of the page.
2. Billing and payment questions
If you have questions about:
- Invoices – e.g., if an invoice is missing under View invoices or needs to be corrected
- Updating your payment method or billing address – e.g., if the update in Admin > Company: General settings doesn't work
- Billing intervals – e.g., switching from monthly to annual payment
Please contact your Customer Success Manager or our Finance team at finance@deskbird.com.
3. Contract, costs, and licenses
Do you have questions about:
- your contract – e.g., regarding the duration or conditions
- Costs or if you need additional licenses
Please contact your Customer Success Manager or the Success team directly at success@deskbird.com.
💡 To upgrade a plan or add a product, you can also use Request upgrade in Admin > Company: Subscription.
4. Terms & Conditions
Looking for our Terms & Conditions? You can find them here: Terms of Service
For any related questions, your Customer Success Manager or the Success team at success@deskbird.com will be happy to assist you.