The deskbird Support Team is here to help with questions, troubleshooting, and feedback. This article explains how to find answers on your own, how to submit a support ticket, and what response times to expect.
1. Search the Help Center
Before submitting a ticket, try searching the Help Center — most common questions are already answered in dedicated articles.
Use the search bar at the top of this page to search by keyword. You can also browse by category to find articles related to bookings, the mobile app, integrations, and more.
💡 If your company uses deskbird and you have questions about your specific workspace setup — such as office configuration or user permissions — reach out to your internal deskbird admin first. Only they can adjust account-level settings.
2. Submit a support ticket
If you cannot find what you need in the Help Center, contact the Support Team using the contact form at the bottom of this page.
To help us resolve your issue quickly, include the following in your message:
- Your email address and, if relevant, the email address of any affected users.
- The date and time the issue occurred.
- Clear steps to reproduce the problem.
- Screenshots if possible.
- Where the issue occurs: web app, mobile app (and whether iOS or Android, plus your app version), Microsoft Teams integration, or Slack.
3. Response times
The deskbird Support Team operates Monday to Friday, excluding public holidays.
- Standard support: typically replies within a few hours during business hours.
- Enterprise / special service agreement: you can also contact your designated Customer Success Manager directly.
You will receive an email confirmation when your ticket is received, and updates as the team works on your case.
4. FAQs
All feature feedback submitted through support is forwarded to the deskbird product team and logged in a dedicated internal tool. Product managers read every piece of feedback, regardless of size or scope. While deskbird cannot guarantee implementation or provide specific timelines, your input directly influences the product roadmap. If a related feature is released, you will hear about it through the newsletter, in-app announcements, or direct email communication.
The What's New feed in the deskbird app is the central place for product updates, improvements, and announcements. Access it anytime by clicking the bell icon in the app. You can react to posts, leave comments, and submit ideas or suggestions through the built-in feedback form.
A .har file is a recording of network activity in your browser and is sometimes requested by the Support Team to help investigate complex issues. If our team needs one, we will let you know in the ticket and provide instructions for your specific browser (Chrome, Safari, Edge, or Firefox).