Manage your notifications

deskbird keeps you informed about your bookings, schedule and requests by email, push notification, Microsoft Teams and Slack. You decide which of these notifications you receive in your profile settings, so you only get the updates that matter to you. This article explains which notifications you can turn off, which ones are always sent, and how to change your settings in the web and mobile app.

1. How notification settings work
2. Notifications you can turn off
3. Notifications that are always sent
4. Manage notifications in the web app
5. Manage notifications in the mobile app
6. FAQs

1. How notification settings work

• On by default: All notifications in Profile > Notifications are turned on when you start using deskbird.
• Only some notifications can be turned off: The toggles in Profile > Notifications cover a specific set of notifications (see Notifications you can turn off). Other notifications are always sent when the related feature is used (see Notifications that are always sent).
• Toggles depend on your features: You only see toggles for features that are available to you, for example scheduling, desk booking or meeting rooms. Follow requests only appears if your profile is private.
• Only you can change your settings: Your admin cannot change your notification settings for you.
• Slack: The deskbird Slack app has no separate notification toggles. Its notification settings link to the same Profile > Notifications page. Showing your office or home status in Slack is a separate setting in the Slack app settings.

2. Notifications you can turn off

These notifications appear in Profile > Notifications, grouped as shown below.

Scheduling hybrid work days

Desks and parking

⚠️ Cancellations caused by an office policy change or by a desk being moved can still send a notification, even if Cancellation messages is turned off.

Meeting rooms

💡 The meeting room toggles only cover check-in reminders and Microsoft Teams booking updates. Confirmation, update and cancellation emails with calendar invites are always sent (see Notifications that are always sent).

Other

💡 The exact timing of check-in reminders depends on your office's check-in settings. For bookings that start early in the day, for example a full-day booking, the reminder may arrive at a different time than the start of your booking.

3. Notifications that are always sent

The following notifications are sent whenever the related feature is used. They have no toggle in Profile > Notifications.

• Meeting room bookings: Emails with a calendar invite when a meeting room booking is confirmed, updated or cancelled, sent to the organizer and invitees. The organizer also receives an email if the booking conflicts with the room's buffer times.
• Meeting room booking approvals: If a room requires approval, you receive an email when your request is submitted, approved or rejected. If you are an approver for a room, you receive an email when someone requests it.
• Hybrid work policy approvals: You receive an email when your manager approves or rejects your week. Managers receive a summary of pending requests from their team on Tuesdays and Fridays at 12:00.
• No desks or parking spots available: If you have turned on Automated booking and deskbird cannot book a desk or parking spot for you because all suitable spaces are taken, you receive an email and need to book a space manually for that day. To stop these emails, turn off Automated booking for that resource type.
• Visits: If you host a visitor, you receive a notification by email and Microsoft Teams when your guest checks in, and a checkout reminder. Whether the visitor is notified about a new, changed or cancelled visit is decided by the host or organizer each time.
• Booking for guests: The host and the guest receive emails when a guest desk booking is created or cancelled, and a reminder before the booking.
• Workplace events: The event organizer decides whether to notify all users by email when creating an event. If you create an event yourself, you always receive a confirmation email with a calendar invite (.ics file), even if this option is off.
• Tickets: You receive emails when a ticket you reported or are assigned to is created, updated or cancelled. You don't receive an email about changes you made yourself.
• Account and sign-in: Email verification, password reset emails, and invitations or reminders to join deskbird.

4. Manage notifications in the web app

1. Click your profile icon in the bottom-left corner of the web app and select Profile.
2. Go to the Notifications tab.
3. Use the toggles to enable or disable each notification type and delivery channel (email, push, or Teams).
4. Click Save to apply your changes.

5. Manage notifications in the mobile app

1. In the deskbird app, tap the Profile tab at the bottom of the screen.
2. Tap Notification preferences.
3. Toggle each notification type on or off as needed.
4. Tap Save to confirm.

⚠️ Push notifications on mobile also depend on your device-level notification permissions. If push notifications are toggled on in deskbird but you are still not receiving them, check that notifications are enabled for the deskbird app in your phone's system settings, and that your device is not in Do Not Disturb or Focus mode.

6. FAQs