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HRIS Integration (User and Group Sync)

  • Updated

Integrating your Human Resources Information System (HRIS) via Merge is an efficient solution for automating user and group management within deskbird. This integration is particularly ideal for organizations that do not utilize SCIM but still require seamless user provisioning and de-provisioning.

Key Benefits

  • Automated User Management: Seamlessly provision new users and deactivate users who leave the organization or become inactive.

  • Dynamic Group Management: Automatically sync your organizational structure (teams, departments, cost centers) directly into deskbird.

  • Manager Relationship Mapping: Import direct manager-reporting relationships to enhance workflow efficiencies, particularly useful for hybrid work validations.

  • Absence Tracking Integration: Optionally synchronize employee absences to manage workforce availability accurately.

HRIS we support

Below is a list of HRIS systems currently supported for absence or organizational sync. Please contact your Customer Success Manager (CSM) for detailed information related to your specific HRIS system or if your HRIS system is not listed here. For setup instructions, you can refer to the linked Merge documentation.

Before You Begin

  • Ensure you have an active subscription to Desks Enterprise, Workforce Enterprise, or the dedicated User & Data Management add-on.
  • Set up an API key with your HRIS system with appropriate permissions enabled.

Permissions Required

Your HRIS API integration must have permissions to access:

  • Essential User Attributes: Email, First Name, Last Name, User Status (active/inactive).
  • Optional Attributes: Profile images, supervisor details, team, department, cost center, or additional organizational groups.

Example Setup with Personio

  • Navigate to Settings → Integrations → API credentials in Personio.
  • Create a custom integration named "deskbird user and group sync."
  • Grant read permissions for:
    • Employees (for user provisioning)
    • Org Units (for groups synchronization)
    • Absences (optional for absence management)

  • Ensure the required attributes (Email, First Name, Last Name, Status, Last Modified) are selected.
  • Optional attributes include 
    • Supervisor (if you want to sync direct manager relations to deskbird)
    • Team (if you want to have teams as groups in deskbird)
    • Department (if you want to have departments as groups in deskbird)
    • Cost center (if you want to have cost centers as groups in deskbird)
  • Save your settings and securely store your generated client ID and API secret.

Configuration in deskbird

  • In the deskbird Admin section, go to Integrations and select Sync with your HRIS.

  • Enable the "Organization" sync and choose your HRIS provider from the available options.
  • Enter your API credentials and follow the guided configuration steps.

Sync Outcomes

  • Users:
    • New employees in your HRIS automatically appear in deskbird.
    • Employees who leave or become inactive are automatically deactivated in deskbird.
    • deskbird recognizes and manages existing users based on matching email addresses during initial sync.

  • Groups:
    • Automatically reflect your organizational structure from the HRIS.
    • Continuously updated, clearly indicating the HRIS as the source.



  • Manager Relations:
    • Automatically synced to support advanced workflow processes.

Known Issues

  • Certain HRIS providers may not support parent or nested groups.
  • Profile picture synchronisation may be unavailable from select HRIS providers.

Further Assistance

For comprehensive instructions tailored to your specific HRIS provider, please consult the official Merge documentation or contact deskbird support directly for assistance.

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