User packages
In accordance with our Terms and Conditions, user licenses are purchased in packages:
- 20-100 users: user packages in increments of 5 (20, 25, 30 users, etc.)
- 101-200 users: user packages in increments of 10 (100, 110, 120 users, etc.)
- 201-500: user packages in increments of 25 (200, 225, 250 users, etc.)
- 501-1’000 users: user packages in increments of 50 (500, 550, 600 users, etc.)
- 1’001 users or more: user packages in increments of 100 (1’000, 1’100, 1’200 users, etc.)
Renewals and renewal notice period
In the case of monthly billing, a minimum term of three months shall apply. After the minimum term expires, the contract is extended by extension periods of one month in each case unless the Company terminates the contract with a notice period of one month before the beginning of the extension period.
In the case of yearly billing, a minimum term of one year shall apply. After the minimum term expires, the contract is extended by extension periods of one year in each case unless the Company terminates the contract with a notice period of two months before the beginning of an extension period.
For further information, please refer to the Term 6.2 of our Terms and Conditions.
For assistance, please feel free to reach out to success@deskbird.com or to your dedicated Customer Success Manager if you were assigned one.
Invoices
If you have inquiries about:
- Invoices, such as understanding specific charges or requesting copies
- Updating your payment method or billing address
- Billing frequency, such as transitioning from monthly to annual payments
- Adjusting the number of licenses you have, whether adding or removing them
Please contact your Customer Success Manager or our Finance department at finance@deskbird.com.
This article is provided for informational purposes only. Legal matters are governed by our Terms & Conditions, and any queries should be referred to them for clarification.